Shipping & Returns
For USA buyers: We only ship to Paypal confirmed shipping address if pay by PAYPAL. For unconfirmed and gift address, we only accept Money Order or Cashier Check. NO EXCEPTIONAL!
For International buyers: We only ship to paypal confirmed shipping address. Otherwise, we only accept money order and cashier check payment. We ship via USPS Post Office with Tracking#. Buyer's responsibility for any custom and duty charge by buyer's country. Tel# is required.
If more than 3 lb (10 pcs), we will ship via Fedex Ground. We reserve our rights to change our shipping carrier in any circumstances.
We highly recommend buyer to buy our optional shipping insurance as we are NOT responsible for all the damage or lost.
Shipping and Handling includes shipping, handling, packing materials, fuel charges, and administrative cost. It is non-negotiable.
Shipping fee is prepaid by the customer.
All items will be ship out the next business days after your payment is cleared. The tracking information will be automatically sent to your email address once the items are shipped out. No package will be processed during weekend and holidays.
All items will be double checked before shipping out.
Any particular item may become unexpectedly out of stock, we reserve the right to send money back if it does happen for whatever reasons.
No Customer Pickup!
We do not accept return or replace for any physical damaged item or damaged by misuse. Defective item will be replaced, and must be notified by email within 3 days from the delivery date of your item in order to issue a RMA approval. Returns without RMA # will be reject and send back to buyer. Returns must be in original packaging with print out RMA# on outside of the box, and must be received within 10 business days from the RMA# issuing day. After 10 business days, the package will be reject and return back to buyer. Replacement will be made upon receipt and inspect of the returned item. We do not responsible for return postage. Buyer's responsibility if any damage or lost during return transit.
No refunds after 7 days of the delivery date. Defective item return for refund is only available upon request before returning. All refund will be issued by company check or to buyer's paypal account within 7-10 days upon received the returned item. Items in good condition request for return or refund will be charged 25% restocking fee. Shipping/handling/insurance are Non-refundable in any circumstances. We are only responsible for one-way shipping & handling. No Exceptional!
Damaged item must be reported by email us the damaged item's pictures within 3 days upon delivered. We only help buyer to file damage or lost claim with shipping carrier company if buyer have purchased our optional shipping insurance which offered in each invoice; and buyer kept all the original shipping package and original shipping label for shipping carrier company to pick up the package for damage inspection. We will ship you the brand new item ONLY if shipping carrier company paid the damage claim or lost.